Issue Credit for a Transaction
Credits can be issued through the Transaction Details function. When they are issued, Doubleknot uses a unique number that identifies the card holder account to our bank. This way the original credit card number is not needed to process a full or partial refund. When a credit is issued, an email receipt is sent to the cardholder if their email address was supplied at the time of payment. A copy of the email is sent to the person performing the credit transaction. Credits cannot be issued for transactions greater than 180 days old.
Please refer to Field Definitions for a description of each field/column for the Account Transaction Summary, Transaction Detail, and Issue Credit pages.
To issue a credit:
If the Issue a Credit page is displayed, please skip to step #12.
If the Main Information page is not displayed, click the Features List link at the top of the current page.
Click the Financial Accounts link in the
Administer List Sidebar menu on the Main Information page.
The Manage Organizational Account page will be displayed. The accounts for
the organization will be listed in the Account list with the account
balanced displayed after the account name.
Select the account name from the Accounts List.
You will be able to select only one account from the list.
Click the Display selected account transaction detail radio button.
Click the OK button at the bottom of the page.
The Account transaction detail page will be displayed. The transactions
will be listed in date/time ascending order. The transactions for the last
month will be displayed.
The account summary - total collected, amount cleared, amount withdrawn, and
the amount available in the account is displayed at the top of the page.
If you want to change the timeframe of the list, enter
the From and To dates in the text boxes provided at the top of the list.
You can optionally use the
pop-up Calendar function by clicking on the pop-up calendar icon next
to the date text box.
If you want to change the sort of the transaction list, choose the sort criteria from the Sorted by drop-down list at the top of the list.
If you changed the dates or the sort, click the Go
button at the top of the list.
The page will be refreshed based on the dates or sort you selected.
Click the Details button for the transaction
line item for which a credit is to be issued.
The Transaction Detail page will be displayed with the information about
that specific transaction. Any related transactions such as processing fees
are listed in the Related Transactions area of this page.
Click the Issue Credit button at the bottom of
the page.
The Issue A Credit page will be displayed. If there were previous credits
issued, that amount will be displayed along with the other payment
information.
Enter the amount to be credited in the Amount to Credit
text box.
This cannot be more than the amount available to credit.
Enter a reason for the credit.
This field should be entered.
Click the Credit button at the bottom of the
page.
The system will issue the credit and will display the Credit Confirmation
once completed.
Click the Done button when through viewing or
printing the confirmation.
The Transaction Detail page will be displayed. The credit transaction will
be displayed in the Related Transactions area at the bottom of the page.
Any processing fees for issuing the credit will appear in this area as well.
If you are through viewing the detail for the individual transaction, click the Done button to return to the Account transaction list.
If you are through with the Account list, click the Done button at the bottom of the page to return to the Manage Organizational Accounts page.
If you are through with the Financial Accounts functions, you can click the Done button at the bottom of the page or click the Features List link at the top of the page to return to the Main Information page.
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14510 Big Basin Way, Suite 106
Saratoga, California 95070
Telephone: (408) 971-9120
Email: [email protected]