List Orders Overview

The List Orders function allows you to

• View a list of orders
  The List Orders page lists all orders in the selected timeframe in date descending order.  You can download the list to a file on your local workstation, or select an order to view in more detail.

• View the order detail
  Selecting an order from the List Orders page displays a detailed view of the order.  The View Order page will vary, and will have different options depending on the status of the order.

• Manually fulfill orders
  Manually fulfilling orders allows you to mark the order as shipped and paid.

• Cancel orders
  You can cancel orders that have not been fulfilled (paid).

• Roll back fulfilled orders
  This action will start the process of notifying the purchaser and crediting the amount paid.  The items will also be put back into stock.

• Delete cancelled orders.
  This action can be used for cancelled orders and cannot be undone.

The View Order function allows you to view order information, as well as update and cancel orders.  The following illustrations are examples of the View Order page for varying order statuses.  You will notice that the options available at the bottom of the page vary depending on the status.  Order status include:

• Pending
  This is the status prior to the credit card or check purchase receiving approval.

• In Progress - Authorized and Unfulfilled
  Once the payment type is approved, the status is changed to In Progress and remains in this status until all products are shipped.  In the case of backorders, the status remains in this status until the last shipment is made.

• Order Complete - Paid and Fulfilled
  The order is marked complete once the last shipment is made and the order updated.

• Cancelled
  This is the status for orders that were cancelled before shipment or were rolled back after shipment.

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